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15th September 2006

  
Raising the bar in the NZ Autoglazing market
Articles
•   Raising the bar in the NZ Autoglazing market
•
•   Trade industries set to benefit from text messaging solutions - September 2003
 
Novus NZ Ltd and AMN Ltd today announced they have formed a strategic partnership to enhance service delivery in the New Zealand market for automotive glass repair and replacement.
 
“This partnership brings together the considerable but different strengths that each of our companies have already demonstrated to national and international customers”, said Mike James, General Manager of Novus NZ. “That is the strong brand, extensive international technical backing and existing franchise network of Novus, together with the highly efficient trades services management, back office capabilities and added geographic coverage that AMN brings to the relationship” Mr James said.
   
“We have each had successes at a national autoglass contract level” said Brent Hayden, CEO of AMN. “After some in depth analysis we have identified that these forged resources and capabilities will set a new standard not yet seen by New Zealand customers” he said.  
   
Added to this pool of resources is John Armstrong who is well known within the industry. John has worked closely with AMN to draw this partnership together. As well as being an Auckland Franchisee, his role as National Franchise Consultant for Novus NZ will concentrate on ensuring the effective operation of the franchise network. “We are confident that the market is ready and waiting for this solution.  The shareholders of AMN NZ have invested in Novus franchises themselves which clearly demonstrates their commitment to this venture.” John Armstrong said. “We are excited with the new options we can now collectively offer customers and I am looking forward to presenting these in the near future”.  
   

August 2003 - The Australian
Mobile glazier cuts paperwork
 
Auckland wireless software developer ECONZ and Telecom New Zealand are moving text and data messaging to a new level in trade services and getting rid of paperwork altogether.
Managing mobile workforces can be an administrative nightmare, but an application called E-Service is proving successful in removing obstacles facing mobile workforces.
The product’s main aim is to eliminate paper-based systems and automate job status updates, using push menus from the mobile client.
First applied in October last year, E-Service comes from ECONZ.
The developer anticipates that up to 1000 customers on both sides of the Tasman will be using the application by mid-2004.
Asset Management Network (AMN) needed to find a product that could dispatch and manage trade services jobs to more than 90 independent glazing companies throughout New Zealand.
E-Service enables AMN to send the most suitable glazier a detailed text message about a re-glazing job.
When the glazier accepts and completes the job, a text message is sent back to AMN to advise of each change in status.
Glaziers are armed with on-the-spot details of the job sent and stored in their phone, regardless of where they are and without having to worry about missed calls.
The two-way text facility to E-Service enables independent contractors to have their jobs dispatched and managed by text message from the job allocation stage right through to notification of a job’s completion.
E-Service covers every element of the mobile work process, capturing important job details as they are created and sending them back to the office in real time.
The AMN text messaging system went live in February this year.
“We needed a reliable and cost-effective system to help us dispatch and manage work within tight deadlines and keep us in touch with contractors working throughout New Zealand around the clock,” AMN chief executive Brent Hayden says.

In an effort to find similar innovative applications that also have tangible business benefits, The Australian, in conjunction with Ericsson, is conducting a trans-Tasman competition called Frontier, which is open to any Australian or New Zealand developer with a market-ready and demonstrable next-generation mobile and/or broadband application.

Judges will be looking for the most impressive and innovative business and consumer applications that have appeal and potential for commercialisation.
The three top applications from each of Australia and New Zealand will be awarded prizes.
Prizes include business-class travel to a global industry event, free membership and consulting from Ericsson’s Mobility World developer program and the chance to present their application to top industry executives.
Applications must be received by August 31.
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September 2003 - Building Today
Trade industries set to benefit from text messaging solutions.

Asset Management Limited (AMN) is moving text messaging to a new level in the trade services industry by taking the popular form of communication and turning it into a hard-working business tool.
Designed by Telecom an ECONZ, the text messaging system is enabling AMN to dispatch and manage re-glazing work of 90 independent glazing companies located all over New Zealand – all via a simple text message.
AMN is now looking to move its text messaging system into the plumbing, building and other area of the trade services industry.
The innovative text messaging system went live after AMN was appointed national supplier of flat glass services to IAG NZ, New Zealand’s largest insurance company which trades under the State and NZI brands.
“ Using the text message-based application, AMN can send the most appropriate glazing company a detailed message regarding the job at hand,” AMN chief executive Brent Hayden says.
“ When the glazier accepts and complete the job, they simply send a text message back to AMN to advise each change in status.”
IAG NZ national procurement manager Tim Griffith says the innovative usage of proven technologies was an important element in the decision to choose AMN for its re-glazing requirements.
“ Errors and duplications are virtually eliminated, and the customer and mobile worker enquiries are quickly and easily handled,” Mr Hayden says.
“ This is increasing productivity and saving everyone involved significant time and cost.
All despatch, acceptance and completion activities are date and time stamped within the AMN system so that we can easily monitor the status of a job.”
“ This also helps us manage the service and quality levels of the glazing suppliers within our re-glazing network.”
“ Glaziers are armed with on the spot details of the job on their mobile phones without having to worry about missed calls.”
The solution also has a robust back-up system which ensures that even if a power outage should take place, AMN and the glazing companies don’t miss any information, and the business can keep on operating securely via stand-by laptops.
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